FAQs

We use high-quality, locally sourced fruit and vegetable produce from farms in Ontario and Western Quebec and we have a direct relationship with all of the farmers. Some products such as lemon, pectin and sugar are sourced from suppliers but are not available locally (i.e. has anyone found a lemon in Canada?). We do not use artificial preservatives or additives. Product ingredients are listed under each product on the website and on each jar.

All of all our jams, jellies, pickles, and sauces are naturally gluten-free but please take note that two products contain Whisky. Whisky is generally considered gluten-free, even if made from grains like barley, wheat, or rye. This is because the distillation process separates the alcohol from the proteins, including gluten, which remains behind in the mash. While some individuals with celiac disease or gluten sensitivities might react to trace amounts, most distilled spirits, including whiskey, are considered safe.  likely contain gluten as they are grain-based alcohol. Also, For those that may be interested, even pectin is naturally gluten free. It is a type of polysaccharide (carbohydrate) usually derived from the cell walls of citrus fruits, but can also be derived from other fruits such as pears, apples, guavas, plums, and gooseberries.

No, our products are handmade in small batches using traditional recipes that do not require artificial preservatives. We focus on natural preservation methods like canning and pickling and use natural ingredients like pickling salt, lemon and sugar as preservatives.

Our unopened jams and jellies have a shelf life between 12-24 months, while our pickles and sauces can last up to 18 months when stored in a cool, dark place. Once opened, we recommend refrigerating and consuming within a few weeks.

Unopened products should be stored in a cool, dark place, such as a pantry. Once opened, keep them refrigerated and tightly sealed to maintain freshness.

You can buy all of our products here from this website which are available for delivery across Canada. We can also be found at some local markets. Please check the Markets section of our website for more details https://www.morrisonpreserves.com/. We are beginning to provide access to our products in retailers and this will continue to grow (slowly right now). We will add our retail partners to the the website shortly. information.https://www.morrisonpreserves.com/

We are starting to work with more retail partners (currently only in Ottawa) but we will be sharing this information shortly in a new Stockist section. Stay tuned for more details. If you are a store or restaurant who is interested in becoming a stockist, please contact us here.

We do offer wholesale pricing for committed retail partners. Please contact us directly at connect@morrisonpreserves to enquiry. When you do reach out, please tell us about your retail shop and how we would be a great match! We look forward to hearing from you.

We ship our products across Canada! Shipping is free with a minimum purchase of $120. We offer free local delivery in the Ottawa and National Capital region. Local delivery can be arranged for a flat fee of $12.00. We also ship across Canada using Canada Post and UPS. We ship to Ontario and Quebec for a flat rate of $15.00 and to the rest of |Canada for a flat rate of $25.00.Please note that we do not currently offer international shipping outside of Canada. Orders are processed within 2-3 business days. Canada-wide shipping typically takes between 4 to 7 business days, depending on Canada Post and UPS delivery times.

Orders are typically processed within 2-3 business days. Shipping times vary depending on your location but usually take 3-7 business days within Canada.

For those receiving orders from local and national couriers, once your order has been shipped, you will receive a tracking number via email so you can monitor its progress.

If your order arrives damaged or you receive the wrong items, please contact us immediately at connect@morrisonpreserves.com. We will work with you to resolve the issue as quickly as possible

Due to the nature of our products, we cannot accept returns or exchanges. However, if there is an issue with your order, please contact us atconnect@morrisonpreserves.com and we will do our best to make it right.

You can reach us directly by emailing us at connect@morrisonpreserves.com. We will respond to your questions within 1-2 business days.